Vielen Dank für Ihr Interesse an der Studie zur Servicequalität von bpost. Wir wissen Ihre Unterstützung zu schätzen. Durch Ihre Teilnahme an der Studie können Sie Punkte sammeln, die Sie in Gutscheine umwandeln und bei unseren Premium-Partnern einlösen können.
Please read the Terms & Conditions carefully. By registering for the Mailagents.uk panel, you agree to the Terms & Conditions. It is essential for us to build an open and transparent business relationship with our Mailagents panel. In order to accomplish this, it’s important that you understand and agree with the rules and regulations stated in this document.
The official quality of Service Measurement is conducted by Spectos and its Mailagents panel. The aim of our survey is to improve Royal Mail’s service to households, businesses and communities. To this end, we conduct test mailings. These help us record and monitor the process of a mail item from the sender to the recipient.
These are the Terms & Conditions between you and mailagents.uk – a service of Spectos GmbH, Spectos U.K. Ltd, Chantry House, High Street, Coleshill, Birmingham B46 3BP, United Kingdom as the operator of the panel platform.
We may need to amend the Terms & Conditions, which you will be notified of in a timely manner. If you do not agree with the amended Terms & Conditions, you can file your disagreement within two weeks after receiving the changes. If we do not hear from you within those two weeks, we will conclude that you agree with the Terms & Conditions.
Please be mindful that your participation in our surveys and studies is voluntary and you may withdraw at any time. To be accepted as a panellist, you will have a series of questions to answer. After you have answered the questions, you will be notified if you qualify to participate in our studies or surveys. Qualifying panellists will receive the link to the registration form. Please ensure you complete all the sections, fill it out completely and click on “Submit”. This completes the registration process.
Your account is personal. Do not share the data with other people.
As a successful registered panellist, we will invite you to our surveys and studies as the need arises. We will determine which surveys and studies you can participate in. For some surveys or studies, initial training will need to be completed prior to participating.
You will be given tasks as part of the studies or surveys. When you complete the tasks, please follow our guidelines and be honest and accurate in the information you provide. If you were late doing the task, let us know. You will receive rewards for your participation. These are dependent on you completing the tasks as agreed. The details of the rewards will be explained to you each time you are invited to participate in a survey or study. If you decide to participate in the survey or study, we will assume that you agree to the reward. When your participation in the survey or study ends, you will no longer receive rewards associated with that survey or study.
For some tasks, you may receive names and addresses of other Panellists, and other Panellists will receive your name and address on pre-prepared envelopes. You must treat this information as confidential. Do not share this data and dispose of it safely once the task is done.
You may terminate your participation in our panel in writing at any time. If you are currently participating in a survey or study, we ask that you complete all open tasks assigned to you. Due to the lead times in preparing test items, there could be a delay of up to two weeks in receiving test items in test packages or individually. As a sending, receiving or a sending & receiving panellist, and by accepting these Terms & Conditions you agree to continue all tasks for up to 14 days after the termination notice.
Spectos may terminate your participation immediately under the following conditions:
We shall be liable only for intent and gross negligence. In the case of damage caused by reliance, we shall only be liable for the foreseeable damage typical for the contract. The exclusion of liability shall not apply in the event of injury to body, life and health.
Royal Mail, the Royal Mail cruciform, Parcelforce Worldwide and the Parcelforce Worldwide logo are registered trademarks of Royal Mail Group Limited or its related companies in the United Kingdom and other countries.
Lee atentamente los Términos y Condiciones. Al registrarte en el panel de Mailagent.es, aceptas los Términos y Condiciones. Es esencial para nosotros construir una relación de colaboración abierta y transparente con nuestro panel Mailagentes. Para lograrlo, es importante que comprendas y aceptes las normas y reglamentos establecidos en este documento.
La medición oficial de la calidad del servicio postal es realizada por Spectos y su panel Mailagentes. El objetivo de nuestro estudio es mejorar el servicio de Correos a los hogares, las empresas y las comunidades. Para ello, realizamos envíos de prueba. Éstos nos ayudan a registrar y monitorear el proceso de un envío desde el remitente hasta el destinatario.
Estos son los Términos y Condiciones entre tú y mailagent.es – un servicio de Spectos GmbH, C/ Maudes 51, piso 8, 28003 Madrid, España como operador de la plataforma del panel.
Es posible que tengamos que modificar los Términos y Condiciones, en cuyo caso se te notificará en el momento oportuno. Si no estás de acuerdo con las Condiciones Generales modificadas, puedes presentar tu desacuerdo en un plazo de dos semanas a partir de la recepción de dichos cambios. Si no tenemos noticias tuyas en esas dos semanas, concluiremos que estás de acuerdo con los Términos y Condiciones.
Ten en cuenta que tu participación en nuestro estudio es voluntaria y puedes retirarte en cualquier momento con un preaviso de al menos tres semanas.
Para ser aceptado como panelista, deberás responder a una serie de preguntas. Una vez contestadas, se te notificará si cumples los requisitos para participar en nuestros estudios. Los participantes que cumplan los requisitos recibirán el enlace al formulario de inscripción. Asegúrate de cumplimentar todas las secciones, rellénalo por completo y haz clic en “Enviar”. Con esto se completa el proceso de registro.
Tu cuenta es personal. No compartas los datos con otras personas.
Como panelista registrado con éxito, te invitaremos a participar en nuestros estudios según vaya surgiendo la necesidad. Nosotros determinaremos en qué estudios puedes participar. Para algunos estudios, deberás completar una formación inicial antes de participar.
Se te asignarán tareas como parte de los estudios. Cuando completes las tareas, sigue nuestras directrices y se honesto y preciso en la información que proporciones. Si te retrasas en la realización de la tarea, háznoslo saber. Recibirás recompensas por tu participación. Éstas dependerán de que completes las tareas acordadas. Los detalles de las recompensas se te explicarán cada vez que se te invite a participar en unestudio. Si decides participar en el estudio, supondremos que acepta la recompensa. Cuando finalice tu participación en el estudio, dejarás de recibir las recompensas asociadas a dicho estudio
Para algunas tareas, es posible que recibas los nombres y direcciones de otros panelistas, y otros panelistas recibirán tu nombre y dirección en sobres previamente preparados. Debes tratar esta información como confidencial. No compartas estos datos y deshazte de ellos de forma segura una vez finalizada la tarea.
Puedes poner fin a tu participación en nuestro panel mediante un escrito en cualquier momento. Si actualmente estás participando en un estudio, te pedimos que completes todas las tareas pendientes que se te hayan asignado. Debido a los plazos de preparación de las cartas de prueba, podría haber un retraso de hasta dos semanas en la recepción de las cartas de prueba en paquetes de prueba o individualmente. Como panelista emisor, receptor, o emisor y receptor, y mediante la aceptación de estos Términos y Condiciones, te comprometes a continuar con todas las tareas hasta 14 días después del aviso de finalización.
Spectos podrá poner fin a tu participación inmediatamente en cualquiera de las siguientes circunstancias:
Sólo seremos responsables en caso de dolo y negligencia grave. En caso de daños causados por confianza, nuestra responsabilidad se limitará a los daños previsibles y típicos del contrato. La exclusión de responsabilidad no será aplicable en caso de daños corporales, vitales y para la salud.
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Our website uses the Borlabs consent technology to obtain your consent to the storage of certain cookies in your browser or for the use of certain technologies and for their data privacy protection compliant documentation. The provider of this technology is Borlabs GmbH, Ruebenkamp 32, 22305 Hamburg, Germany (hereinafter referred to as Borlabs). Whenever you visit our website, a Borlabs cookie will be stored in your browser, which archives any declarations or revocations of consent you have entered. These data are not shared with the provider of the Borlabs technology. The recorded data shall remain archived until you ask us to eradicate them, delete the Borlabs cookie on your own or the purpose of storing the data no longer exists. This shall be without prejudice to any retention obligations mandated by law. To review the details of Borlabs’ data processing policies, please visit https://borlabs.io/kb/what-information-does-borlabs-cookie-store/.
We use the Borlabs cookie consent technology to obtain the declarations of consent mandated by law for the use of cookies.
The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:
This data is not merged with other data sources. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.
If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent. The processing of these data is based on the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us or on your agreement if this has been requested; the consent can be revoked at any time. The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g., after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions, in particular retention periods.
If you contact us by e-mail or telephone, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent. These data are processed to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us or on the basis of your consent if it has been obtained; the consent can be revoked at any time. The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g., after completion of your request). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
You have the option of registering as a Mailagent via the website in our panel. The data entered are transmitted to us and stored. The following data is collected during the registration process:
The following data is also stored at the time of registration:
Your registration takes place on the basis of our Terms and Conditions and with the purpose of evaluating our customers’ products and services. We collect, process, and use your data for the establishment, content, arrangement and modification of our relationship as described in our Terms and Conditions. We share personal data with third parties only if this is necessary in conjunction with the handling of our terms and conditions. Any further transfer of data shall not occur or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your express consent shall not occur. The basis for the processing of data is the fulfilment of our Terms and Conditions or for pre-contractual actions.
The required information we request at the time of registration must be entered in full. Otherwise, we shall reject the registration. To notify you of any important changes to the scope of our portfolio or in the event of technical modifications, we shall use the e-mail address provided during the registration process. The data recorded during the registration process shall be stored by us as long as you are registered as a mailagent in our panel database. Subsequently, such data shall be deleted. This shall be without prejudice to mandatory statutory retention obligations.
We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store cookies, and does not carry out any independent analyses. It only manages and runs the tools integrated via it. However, the Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the United States. The Google Tag Manager is used on the basis of our legitimate interest in the quick and uncomplicated integration and administration of various tools on his website. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of this consent. This consent can be
revoked at any time.
This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. This data is summarized in a user-ID and assigned to the respective end device of the website visitor. Furthermore, Google Analytics allows us to record your mouse and scroll movements and clicks, among other things. Google Analytics uses various modeling approaches to augment the collected data sets and uses machine learning technologies in data analysis. Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g., cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored. The use of these services occurs on the basis of your consent. You may revoke your consent at any time. Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://privacy.google.com/businesses/controllerterms/mccs/.
You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link:
https://tools.google.com/dlpage/gaoptout?hl=en.
For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at:
https://support.google.com/analytics/answer/6004245?hl=en.
We have executed a contract data processing agreement with Google.
With the player from Animoto, we integrate our own videos into our pages on the basis of a legitimate interest in the presentation of our services. When you call up a page of our website that contains such a plugin, your browser establishes a direct connection with the servers of Animoto. The content of the plugin (in particular your IP address) is transmitted by Animoto directly to your browser and integrated by it into the website. You can find more information on this in Animoto’s privacy policy: https://animoto.com/legal/privacy_policy.
This website uses so-called Web Fonts provided by Google to ensure the uniform use of fonts on this site. These Google fonts are locally installed so that a connection to Google’s servers will not be established in conjunction with this application. For more information on Google Web Fonts, please follow this link: https://developers.google.com/fonts/faq and consult Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en.
We use Userlike (hereinafter called “Userlike”) to process user inquiries via our support channels or live chat systems. The provider is Userlike UG (a limited liability company), Probsteigasse 44 – 46, 50670 Cologne, Germany. Messages you send to us may be stored in the Userlike ticket system or answered by our staff in live chat. When you communicate with us through Userlike, we and Userlike store, among other things, your name and email address, if you have provided them, and your chat history. This data is summarized in a profile. Messages that are addressed to us remain in our possession until you ask us to delete them or the reason for the data storage is no longer effective (e.g., after your inquiry has been processed). This shall be without prejudice to any statutory provisions – especially statutory mandatory retention obligations. Userlike is deployed on the basis of our legitimate interest in marketing activities that are as effective as possible. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of this consent. This consent can be revoked at any time. For more information, please consult the Userlike data protection declaration: https://www.userlike.com/en/data-privacy.
We have concluded a data processing agreement (DPA) with the above-mentioned provider. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the applicable data protection laws.
We offer website visitors the opportunity to submit job applications to us (e.g., via e-mail, via postal services on by submitting an online job application form). Below, we will brief you on the scope, purpose and use of the personal data collected from you in conjunction with the application process. We assure you that the collection, processing, and use of your data will occur in compliance with the applicable data privacy rights and all other statutory provisions and that your data will always be treated as strictly confidential.
If you submit a job application to us, we will process any affiliated personal data (e.g., contact and communications data, application documents, notes taken during job interviews, etc.), if they are required to make a decision concerning the establishment or an employment relationship. The legal grounds is negotiation of an Employment Relationship and – provided you have given us your consent – your consent. You may revoke any consent given at any time. Within our company, your personal data will only be shared with individuals who are involved in the processing of your job application. If your job application should result in your recruitment, the data you have submitted will be archived for the purpose of implementing the employment relationship in our data processing system.
If we are unable to make you a job offer or you reject a job offer or withdraw your application, we reserve the right to retain the data you have submitted on the basis of our legitimate interests for up to 6 months from the end of the application procedure (rejection or withdrawal of the application). Afterwards the data will be deleted, and the physical application documents will be destroyed. The storage serves in particular as evidence in the event of a legal dispute. If it is evident that the data will be required after the expiry of the 6-month period (e.g., due to an impending or pending legal dispute), deletion will only take place when the purpose for further storage no longer applies. Longer storage may also take place if you have given your agreement or if statutory data retention requirements preclude the deletion.
If we do not make you a job offer, you may be able to join our applicant pool. In case of admission, all documents and information from the application will be transferred to the applicant pool in order to contact you in case of suitable vacancies. Admission to the applicant pool is based exclusively on your express agreement. The submission agreement is voluntary and has no relation to the ongoing application procedure. The affected person can revoke his agreement at any time. In this case, the data from the applicant pool will be irrevocably deleted, provided there are no legal reasons for storage. The data from the applicant pool will be irrevocably deleted no later than two years after consent has been granted.
