1.1. What is Mailagenten.de?

Whether you have ordered something, waiting for an important letter from the office, your favorite magazine or just the greeting postcard from vacation - punctuality and reliability for sender and recipient are of great importance. The website was set up by the www.mailagenten.de Spectos to explore with the help of studies and surveys, the quality of this post, distribution and delivery services and other customer contact processes. For this we rely on the support of our study participants instructed to take the test for us against shipments and market research surveys to answer. As a thank you for helping our study participants collect bonus points for exciting rewards.

1.2. Who is the Spectos?

Mailagenten.de is a product of Spectos (www.spectos.com) from Dresden. Spectos is an independent, ISO certified institute for field trials and quality in customer contact processes. We investigate with the help of studies and market research surveys, as well represents the quality of customer relationships between companies and consumers. Our results imply for our customers and consumers as a noticeable improvement in service quality of customer communications.

More about us please visit our website www.spectos.com. We look forward to your visit!

2.1. How can I become a study participant?

In order to study participants, click on the registration menu item. Then follow the instructions and you get in a few steps to your personal account. Your data will be kept strictly confidential. For more information, see our Privacy Program.

2.2. Who is eligible as a participant?

All persons over the age of 18 years, who are resident in Belgium, are eligible for participation.  To qualify for participation, all panellists should have an email address and be available via telephone.  Bpost employees and other members of their household are not eligible for participation.

2.3. How do I get my username and password?

When registering, select a user name (mindest. 6 characters) and a personal password. You will then receive an email with a link to confirm your registration.

2.4. If additional costs coming at me?

When study participants no additional costs will be incurred for you.

3.1. What rules should I as a participant?

The participant agrees to make the registration complete and truthful information. Each person may only be registered once as a participant. Multiple registrations with different e-mail addresses are not possible and will be deleted.

3.2. What are my responsibilities as study participant?

As study participant, you have the following 3 simple tasks:

    Empty your mailbox on a daily basis. You are advised to check your mailbox shortly before 8p.m., as the private distributors do not have fixed delivery times, which makes it possible that post may arrive as late in the day as 8p.m. Open your mail and check if you have received a test letter (to be recognised by the i.code). Tip: note the receipt date immediately on the letter and register the receipt of the test letter as soon as possible.
    Report the receipt of the test program as quickly as possible back to us

3.3. Why you should be study participants?

Improving the quality of post-party is in your and our interest: Whether you have ordered something, waiting for an important letter from the office, your favorite magazine or just the greeting postcard from vacation - punctuality and reliability for sender and receiver of great significance. Reward as a thank you for your efforts, we also exciting prizes.

3.4. How often do you operate as a participant?

You can decide when you enroll, how often you want to be active as a participant. Upon request you can receive up to two or four test items per week. Please note: The number of test items that you will always depend on whether in your area just measurements are performed. It may be that you get several weeks did not test broadcasts. Please have some patience in this case - we have not forgotten you!

3.5. Information brochure

The most important information about the duties of a study participant you will also find in our  Informationsbroschüre (0,9 MB)

4.1. What is a test program?

A test shipment is a shipment that we send to you at irregular intervals to check the delivery quality. These come from different senders - from business, government or private - behind which is hidden but always Spectos. The test programs are not externally marked as such and can be quite different in form and content: customer information, invoice letter, shipments of agencies and authorities, catalogs, packages, etc. After each delivery of varying size and design could therefore hide a test event!

4.2. How often will I receive test items?

You can decide when you enroll as many test letters you want to get up. Upon request you can receive up to two or four test items per week. Please note: The number of test items that you will always depend on whether in your area just measurements are performed. It may be that you get several weeks did not test broadcasts. Please have some patience in this case - we have not forgotten you!

4.3. How do I recognize a test letter?

External test programs are not visible. You should therefore as a study, especially at your post office. Whether it is in fact a test shipment, you can easily recognize the i.code located in each test item.

4.4. Why do I sometimes get so few test broadcasts?

The number of test items that you will always depend on whether in your area just measurements are performed. It may be that you get several weeks did not test broadcasts. Please have in this case, just be patient - we have not forgotten you!

4.5. I would like to see more / fewer test items - what can I do?

In your account menu item Settings - Personal Information may choose how you want to test many letters you receive a maximum per week. You have the choice between 2 or 4 test letters per week.

4.6. What should I do if I do not for a certain period at home and am unable to take any test programs?

Would you like to receive for a period not test letters (eg if you go on vacation or move) you can specify settings to test sending a pause period of absence.

Please tell us your period of absence in time - at least 2 weeks in advance - with.

It is possible that you receive during your absence period test broadcasts. This is the case if the delivery of a shipment could not be ruled out in time. Test shows that you can receive during your absence period shall not be returned and we can credit you no SpectosCents.

5.1. How do I report back to a test program?

Report back to a trial shipment to us, please let us know the date of receipt i.code and the mission. You have the following options:

    Internet: "Report i.code" On the field, you can report back on almost every page of our Internet portal test your programs.
    Phone: Call us free (0800-6377864) on 0800-MEASURE, and send us a receipt i.code and the date of the program
    Fax: Enter the receipt date on the test letter and fax us a copy of the free fax number 0800-33 66 66 2
    E-mail: Send us an email with your name, the date of the receipt and i.code support@mailagenten.de

5.2. What happens if I forget to report back a test item itself?

Should you not be able to report back a test shipment within 24 hours after you receive it, it is our call center in your specified times available by phone. You will be prompted for the i.code, the receipt date and asked about the status of the shipment.

5.3. Why is calling me to the call center, although I have not received a test program?

For each test program, you receive, there is a scheduled arrival time. Sometimes shows are on the road longer than planned. In this case, it may be that you call our call center, even though you have not yet received the shipment. Please share this call for understanding and us with just that you have not yet reached the mission.

Their next planned test programs can be transformed into your account in the Settings menu item - see test shipments.

5.4. I can report back my test program is not - what happened?

There are several Gündem: You may have typed the wrong number of i.code. Please resubmit your entry.

If not, even if correctly i.code feedback possible, your i.code is probably no longer valid: i.code Each has a defined validity period, which is different for each test item. After expiry of validity period, you can create a i.code not report back no longer and get SpectosCents credited.

It is also not possible, a i.code during a test mission given you pause to report back.

6.1. Wat is de i.code?

De i.code is een belangrijk getal dat een programma identificeert. De i.code bestaat uit een opeenvolging van nummers die u gemakkelijk kunt aan beide kanten van de e-mail-agent treedt op de portal van i.code venster.

6.2. Hoe vind ik de i.code?

De i.code is duidelijk zichtbaar in elke test item en is gemarkeerd met het symbool i.code.

6.3. Hoe lang een i.code geldig?

Elke i.code heeft een vooraf bepaalde geldigheidsduur, die is verschillend voor elke test item. Na het verstrijken van de geldigheidsperiode, kunt u een i.code geen verslag uit te brengen niet meer en krijg SpectosCents gecrediteerd. Daarom is een test rapport over de beste show zo snel mogelijk terug.

7.1. What are SpectosCents?

SpectosCents are bonus points you can earn as a thank you for your help. Collected SpectoCents you can redeem exciting rewards.

To the premiums

7.2. How do I get SpectosCents?

You will receive SpectosCents if you ...

     ... Test programs to report back to us
     ... Vote in polls

In general, the SpectosCents be credited within a few minutes after the action to your account. In a few cases, the credit, however, take longer, for example when you participate in a survey. Then you get your bonus points to the part only when the voting period has ended.

8.1. How can I redeem my SpectosCents for rewards?

You can redeem your accumulated SpectosCents in your personal account in the menu item "premiums order" for bonuses. You have not yet registered on our portal, you can request your free bonuses even 0800 MEASUREMENT (0800-6377864).

8.2. How do I find out current premium?

Our premiums are updated regularly. An overview of our current premium partners are on the menu option premiums. Exchange your points in shopping vouchers worth 25 €. Collect 2500 to SpectosCents and we offer a free selection of over 200 different premium partners.

To the premiums

8.3. How long is a paper issued on voucher / gift card is valid one?

Our vouchers are available from date of issue valid for 4 years.

8.4. Do my SpectosCents sometime?

As long as you are active participants in our studies, not your points expire. If you terminate your subscription, your Points account will be deleted. Please solve remaining SpectosCents therefore, before you end your participation in our studies.

9.1. How do I change my personal information?

If you want to change or update your information, log in to your account and click Settings in the "Personal Information". There you can change your information. You also have the option to change your user data free of charge on 0800 MEASUREMENT (0800-6377864). In addition, on a regular basis - about every 6 months - rather than an update of personal data. You are to contact our Call Centre or by logging onto your account using one form invited to verify your information.

9.2. How do I change my password?

First, log am in your account section, click Settings and then "Personal Data". You can then change your password.

9.3. What should I do if I forget my username?

In this case, please contact by e-mail to support@mailagenten.de or use our contact form.

9.4. What should I do if I forget my password?

If you have forgotten your password, please use the link "Forgot your password?" in the login box on the homepage. Indicating the e-mail address you will receive a new randomly generated password. For security reasons, the old password is not sent. After the next successful login with your new password you can in your account under the Settings menu item - choose a new password again personal data.

9.5. What happens if I want to get for a certain period of test transmissions?

After your application you have in your account the way in the menu settings - enter the desired time interval test program in which you wish to receive any test programs. You also have the possibility to test sending break free (0800-6377864) 0800 MEASUREMENT indicated. Their stay and get bonus points you get until after the period specified new test programs.

Please note, the period of absence in time to report, at least 2 weeks in advance.

It may happen that you get your period of absence test programs, unless the shipment of the consignment could be ruled out in time. Please log during your absence period Testbsendungen arrived back. You can also use SpectosCents not be credited.

9.6. What happens if I do not want to be more study participants?

Your participation is voluntary and you can decide if you want to continue to participate in our studies. If you wish to terminate your participation in our studies, you can:

    Internet: "terminate participation" Click on the menu and follow the instructions.
    E-mail: Write to us "stop participation" an e-mail with your name, complete address and the subject of support@mailagenten.de
    Phone: Call us free (0800-6377864) 0800 MEASUREMENT at to tell us that you wish to terminate your subscription.

With your data and logout of your account will be deleted entirely from us. Solve a remaining SpectosCents so please before you log off. The subsequent issuance of a voucher is not possible.

Despite cancellation, it may happen that you will still occasionally test programs when they were at the time of cancellation already on its way to you. Please ignore this mail.

Terminate participation

9.7. How do I change other personal information I have given during registration?

Perhaps you are moved? Do you have a new mailbox? Other personal data, you change your account settings under the menu item - Personal data.

10.1. How will my personal data be protected?

We take your privacy very seriously. We will not try to sell you something, and we will use the data submitted by you solely for research purposes. For more information, please read our privacy program.

10.2. How will my personal information be used?

Information such as age and gender are factors that we use to select participants for our surveys. This information is important for the evaluation of the polls, because we want to portray as a cross-section of the population.

We attach great importance to the protection of personal data. You get test programs (addressed letters, direct mail and catalogs) from our partners as part of studies to determine the delivery quality. Your data will be used in this context solely for the purpose of Zustellmessung. In addition, your data will never be disclosed to third parties. For further information please read our our privacy program.

For any questions about privacy at the Spectos you may contact our Privacy Officer:

Spectos Data Protection Officer

Theaterstr. 06

01067 Dresden.

Or send us an e-mail to support@mailagenten.de.

Do you have further questions? Use our contact form or send us an e-mail to support@mailagenten.be.