Mailagenten.be is a product of Spectos (www.spectos.com). The Mailagenten app and the website www.mailagents.be were developed by Spectos to assist in the bpost of Service survey. They are the interfaces through which you can participate in our surveys as a panelist, and where you will record the details of posting and receiving test items such as date and time of posting/receiving, location of posting, etc. You can also check your rewards balance, receive important messages about the survey, and more. For this, we rely on people like you to support our bpost Quality of Service survey.

Spectos is an independent, ISO-certified institute for field trials designed to improve the quality of customer-contact processes for their clients. Spectos Service Quality Solutions support customers worldwide in developing, managing, and optimizing their service quality with customized solutions for Customer Services, Human Resources, Operations, and Quality Management. Spectos have more than 20 years of experience in measuring Service Quality for postal operators across Europe. For more information, please visit our website, https://www.spectos.com. We look forward to your visit.

Once you receive your Hello Letter and if you have not already downloaded the Mailagenten app, scan QR Code 1 to go to the Google Play Store (Android) or the App Store (iOS) and download the Mailagenten app.

After downloading, open the app and scan QR Code 2 from the Hello Letter. Alternatively, you can activate your Mailagenten account manually by simply entering the i.code into the app.

You will find both of the QR codes needed to activate your Mailagenten account on the second page of your Hello letter.

Confirm your registration details and your Mailagenten account is activated. Please do the sender and receiver quiz and the first measurement can start.

Service Quality is measured by an independent research company, using a combination of posting and receiving panelists and test items created specifically for the measurement. Spectos has been appointed as the new supplier for this independent measurement.

Being a panelist helps bpost to identify areas of its network where mail is being delayed and thereby improve the service it provides to you and to people and businesses across the country.

You will receive a number of rewards as a thank you for your participation.

The test items are designed to accurately reflect the various kinds of mails that are posted through the bpost network, and include different sizes of envelopes, letters, large letters, and parcels.

Spectos has a highly skilled team ready to provide the needed support to answer your questions.

Spectos has a team to train panelists, ensuring that you have all the information you need to perform your tasks, including step-by-step videos, instructional literature, and current FAQs.

It is important that the anonymity of panelists is maintained to ensure the integrity of the survey, so we ask that you never contact bpost directly with queries you may have regarding the survey.

The test mail items are inserted into your normal mail for the day, and receiving test mail items is part of your normal mail receipts for the day. The time required is for entering the posting/receiving information via the Mailagenten website or smartphone app, which should not take more than 5–10 minutes.